首页|"好"政策何以带来"好"服务?——基于政府购买社会工作服务政策的量化评估

"好"政策何以带来"好"服务?——基于政府购买社会工作服务政策的量化评估

Policy Quality,Administrative Capacity and Service Effectiveness——Quantitative Evaluation Based on the Government's Policy of Purchasing Social Work Services

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政府购买社会工作服务政策实施已满10年,对其进行系统检视的关键在于回答"好"政策何以带来"好"服务.一个创新性的评估路径是引入PMC指数模型对样本政策进行质量评估,并结合服务效果评估揭示政策与服务之间的联动机制.研究发现,政策质量总体上达到了水平较高的"好"政策标准,无明显地域差异,但出现执行偏差,存在一定程度的逐级向下衰减问题.社会行政能力在"好"政策转化为"好"服务的过程中发挥了关键的催化作用,应将其作为重要政策工具和战略选择,在政策实施和评估研究中重视"过程-能力"视角.
The government's policy of purchasing social work services has been implemented for more than 10 years,and the key to systematically examining it is to answer why"good"policies bring"good"services.An innovative evaluation path is to intro-duce the PMC index model to evaluate the quality of sample policies,and combine it with service effectiveness evaluation to re-veal the linkage mechanism between policies and services.According to the study,it is found that the policy quality generally reaches a high level of"good"policy standard.There are no obvious regional differences,but with execution deviation,which shows a certain degree of downward decay.In addition,social administrative capacity plays a key role in the transformation of"good"policies into"good"services.It should be regarded as a key policy tool and strategic option,and the"process-capaci-ty"perspective should be emphasized in policy implementation and evaluation research.

government purchase of social work servicespolicy quality evaluationsocial administrative capacitysocial work

张超、张亚利

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杭州师范大学公共管理学院,浙江杭州 311121

华东理工大学社会与公共管理学院,上海 200237

政府购买服务 政策质量评估 社会行政能力 社会工作

国家社会科学基金重大项目国家社会科学基金一般项目浙江省高校重大人文社科攻关计划项目资助

19ZDA14421BSH1152023GH006

2024

杭州师范大学学报(社会科学版)
杭州师范大学

杭州师范大学学报(社会科学版)

CHSSCD
影响因子:0.429
ISSN:1674-2338
年,卷(期):2024.46(1)
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