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包装的垃圾分类友好性对产品购买意愿的影响

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包装的垃圾分类友好性作为一种特殊包装属性,越来越受到企业和消费者重视.垃圾分类友好性是指包装能够减轻消费者的分类困惑、缓解消费者对分类的畏难情绪和提高分类效率的属性.然而,垃圾分类友好性能否像形状、颜色等其他包装属性一样,直接影响产品购买意愿,尚待进一步探究.基于计划行为理论、感知价值理论和感知有用性理论,探究垃圾分类政策强度的高低和是否说明垃圾分类友好性如何调节垃圾分类友好性对产品购买意愿的影响,并检验感知有用性在上述影响过程中的中介作用.通过4个实验,结合随机线上问卷、定向线上问卷和线下实验室实验的方法收集数据,运用Spss软件中的方差分析和bootstrap中介作用分析验证假设,并排除其他可能的调节效应与中介解释.研究1结果表明,当垃圾分类政策强度较低时,垃圾分类友好性对产品购买意愿影响不显著;当垃圾分类政策强度较高时,垃圾分类友好性显著且正向影响产品购买意愿.研究2结果表明,没有说明垃圾分类友好性时,垃圾分类友好性对产品购买意愿影响不显著;说明垃圾分类友好性时,垃圾分类友好性显著且正向影响产品购买意愿.在垃圾分类政策强度较高时,或说明垃圾分类友好性时,感知有用性中介了垃圾分类友好性对产品购买意愿的影响.此外,研究排除了消费者创新性可能产生的调节作用,以及环境角度的企业社会责任感知可能起到的中介作用.研究3总结了7种能够使包装进一步分类友好的方式,为营销实践和相关实验设计提供参考.在理论上,探索并验证了影响产品购买意愿的新型包装属性、拓展了计划行为理论在绿色消费中的应用场景,并以利己视角丰富了绿色消费的心理机制.在实践中,从企业产品设计的角度和垃圾分类政策制定的角度分别提出管理启示.
The Impact of Packaging's Waste Sorting Friendliness on Product Purchase Intention
The Waste Sorting Friendliness(abbreviated as WSF in the following text)of packaging is becoming a special pack-aging attribute that is increasingly valued by companies and consumers.It refers to the extent to which packaging can reduce consumers'confusion about waste sorting,alleviate consumers'fear of sorting,and improve sorting efficiency.However,whether the Waste Sorting Friendliness can directly affect product purchase intention like other packaging attributes(such as shape,color)remains to be explored.Based on the theory of planned behavior,perceived value and perceived usefulness,this study explores how the intensity of waste sorting policy(high or low)and the explanation of waste sorting friendliness(yes or no)moderate the impact of WSF on product purchase intention,and test the mediating role of perceived usefulness in the above processes.Through 4 experi-ments,data were collected by using a combination of random online questionnaire,targeted online questionnaire and offline laboratory experiment,and using analysis of variance and bootstrap mediation analysis in Spss is to verify the hypotheses,and to reject other possible moderating effects and mediation explanations.Study 1 shows that when the intensity of the waste sorting policy is low,WSF does not significantly affect product pur-chase intention;while when the intensity of the policy is high,WSF has a significant positive impact on product purchase in-tention.Study 2 shows that if there is no explanation of packaging's WSF,WSF does not significantly affect product purchase intention;but if there is an explanation,WSF has a significant positive impact on product purchase intention.Meanwhile,when the intensity of the waste sorting policy is high,or when there is an explanation of WSF,perceived usefulness mediates the im-pact of WSF on product purchase intention.In addition,the study rejected the possible moderating role of consumer innovat-iveness and the possible mediating role of perceived corporate social responsibility from the environmental perspective.Fi-nally,Study 3 summarizes seven ways in which packaging can be made more"waste-sorting-friendly",further providing ref-erence for marketing practice and related experimental design.In theory,the study explored and verified new packaging attributes that affect product purchase intention,expanded the application scenarios of the theory of planned behavior in green consumption,and enriched the psychological mechanism of green consumption from a self-interest perspective.In practice,the study proposed management implications from the per-spective of corporate product design and the perspective of waste sorting policy formulation.

packaging's waste sorting friendlinessproduct purchase intentionintensity of waste sorting policyexplanation of waste sorting friendlinessperceived usefulness

吴水龙、赵嘉隽、袁永娜

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北京理工大学管理学院,北京 100081

中国科学院大学公共政策与管理学院,北京 100049

包装的垃圾分类友好性 产品购买意愿 垃圾分类政策强度 垃圾分类友好性说明 感知有用性

2024

管理科学
哈尔滨工业大学管理学院

管理科学

CSTPCDCSSCICHSSCD北大核心
影响因子:2.688
ISSN:1672-0334
年,卷(期):2024.37(3)