This paper summarizes that during the COVID-19 epidemic in 2020-2022,the Shanghai health hotline gradually defined and constructed the work partern to appease the public's emotions based on individual needs.On this basis,it conveyed scientific information and collected and analyzed public demands,to provide help for the decision-making of the competent authorities and to improve the emergency capacity building of government hotlines such as citizen service hotlines.
Public health eventsPsychological comfortGovernment hotlineWork pattern
国家科技期刊平台
NSTL
万方数据
