公共卫生事件处置中以心理安抚为基础的政府热线工作模式探讨
Discussion on the Working Mode of Government Hotline Based on Psychological Comfort in the Handling of Public Health Incidents
钟磊 1杨建军 1董建树 1赵无记 1秦琼 1程文川1
作者信息
- 1. 上海市健康促进中心,200040,上海
- 折叠
摘要
本文总结2020-2022年新冠疫情期间,上海市卫生热线逐步明确并构建以个体需求出发进行公众情绪安抚的工作模式,在此基础上传达科学信息、收集分析公众诉求,为主管部门决策提供帮助,不断提升市民服务热线等政府热线的应急能力建设.
Abstract
This paper summarizes that during the COVID-19 epidemic in 2020-2022,the Shanghai health hotline gradually defined and constructed the work partern to appease the public's emotions based on individual needs.On this basis,it conveyed scientific information and collected and analyzed public demands,to provide help for the decision-making of the competent authorities and to improve the emergency capacity building of government hotlines such as citizen service hotlines.
关键词
公共卫生事件/心理安抚/政府热线/工作模式Key words
Public health events/Psychological comfort/Government hotline/Work pattern引用本文复制引用
基金项目
上海市卫生健康委员会卫生行业临床研究专项课题(202240236)
出版年
2024
国家科技期刊平台
NSTL
万方数据