Landscape and Authenticity:Value Reflection and Practical Orientation of Intelligent Government Services
Intelligent government services is an important goal to promote the construction of digital government,but in practice there are some worrying situations:it is detached from the public's actual demands and capabilities,and has become a'landscape'to display the government's image.By combing the functions,technologies,scenarios and mechanisms of the three types of intelligent government services,namely,intelligent search,intelligent Q&A and intelligent push,and combining them with their practical applications,it is found that there is a certain degree of risk of deviation from public value in the intelligentization of government services,which is manifested in the aggravation of the digital burden,expansion of digital divide,and the emergence of digital levitation.To solve these problems,it is necessary to return to the true nature of intelligent government services:the government should use intelligent technology to effectively respond to the public's demand for public services and build an efficient,fair and open governance mechanism.The aim should be to reduce the digital burden of grass-roots governments,improve the interaction mechanism between the government and the public,and enhance the fairness and accessibility of smart government services,so as to promote the practice of intelligent government services.
intelligence in government servicesvalue reflectionpractice orientationlandscapeauthenticity
NETL
NSTL
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