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店铺自播对消费者购买意愿的影响研究

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在技术、媒介、平台、主播等多种因素的驱动下,我国直播电商正处于高速发展期.基于 SOR理论,选取店铺自播环境中的 4 种刺激因素,构建店铺自播对消费者购买意愿的影响模型,并利用SPSS 25.0和 AMOS 26.0 对问卷调查收集的数据进行统计分析和假设检验.结果表明:信息丰富度、主播专业性、模式新颖性、社会临场感 4 种环境刺激对消费者的购买意愿均有显著的正向影响;顾客灵感、愉悦和信任在环境刺激与购买意愿的关系中起中介作用.根据检验结果,建议开展店铺自播的商家积极主动地提供更多的产品信息以增强顾客灵感、愉悦和信任,从而提高消费者的购买意愿.
Research on the Impact of Store Self-Broadcasting on Consumers'Purchase Intention
Driven by various factors such as technology,media,platforms,and anchors,live streaming e-commerce is experiencing rapid growth in China.Based on the Stimulus-Organism-Response(SOR)theory,we selected four stimuli in the self-broadcasting environment of the stores and constructed a model to examine the impact of self-broadcasting on consumers'purchase intention.A total of 355 valid questionnaires were collected through a survey,and statistical analysis and hypothesis testing were conducted using SPSS and AMOS.The results indicate that the four environmental stimuli(information richness,anchor professionalism,novelty of the format,social immediacy)have a significant positive impact on consumers'purchase intention.Customer inspiration,pleasure,and trust play a mediating role in the relationship between environmental stimuli and purchase intention.Businesses engaged in self-broadcasting should encourage more interaction and provide more product information to enhance customer inspiration,pleasure,and trust,thereby increasing consumers'purchase intention.

Store Self-broadcastingSOR TheoryEnvironmental StimuliStructural Equation Model

侯德林、胡璇子

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武汉纺织大学 管理学院,湖北 武汉 430200

店铺自播 SOR理论 环境刺激 结构方程模型

湖北省教育厅人文社会科学研究重点项目湖北省人文社会科学重点研究基地企业决策支持研究中心重点项目

17D047DSS20180602

2024

科技创业月刊
湖北省科技信息研究院

科技创业月刊

影响因子:0.254
ISSN:1672-2272
年,卷(期):2024.37(3)
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