摘要
数字化转型是公共服务高质量发展的核心路径,当前政府制定了关于数字化公共服务建设的战略部署.社保经办服务作为公共服务的重要环节,其数字化转型体现了我国政府的现代化建设水平.基于市级人力资源和社会保障局的视角,分析了社保经办服务的数字化转型面临的管理、服务、数据质量等问题,并从政务数字化转型的历史阶段中分析了社保经办的改革经验和成效,探索了群众和社保局对于数字化转型的需求,提出了创新数字化转型模式的主体协同机制、动力激励机制、资源调动机制.基于创新机制从管理、服务、数据质量方面提出了数字化转型的优化路径.
Abstract
Digital transformation is the core path for the high-quality development of public services,therefore,the current government has formulated a large number of strategic deployments on the con-struction of digital public services.As an important part of public services,the digital transformation of social security services reflects the level of modernization construction of the Chinese government.This study analyzes the management,service,and data quality issues faced by the digital transformation of social security services from the perspective of the municipal human resources and social security bu-reau.And analyzed the reform experience and effectiveness of social security management from the his-torical stage of government digital transformation.Explored the needs of the masses and social security bureaus for digital transformation in the context of modernization,and proposed innovative mecha-nisms for digital transformation,including subject collaboration,motivation,and resource mobiliza-tion.Finally,based on innovative mechanisms,an optimization path for digital transformation was pro-posed from management,service,and data quality optimization.
维普
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