辽东学院学报(社会科学版)2024,Vol.26Issue(4) :126-134.DOI:10.14168/j.issn.1672-8572.2024.04.21

基于SERVQUAL模型的市场营销专业教学质量评价

Teaching Quality Evaluation of Marketing Specialty Based on SERVQUAL Model

董燕 靳松
辽东学院学报(社会科学版)2024,Vol.26Issue(4) :126-134.DOI:10.14168/j.issn.1672-8572.2024.04.21

基于SERVQUAL模型的市场营销专业教学质量评价

Teaching Quality Evaluation of Marketing Specialty Based on SERVQUAL Model

董燕 1靳松1
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作者信息

  • 1. 合肥城市学院经济与管理学院,安徽 合肥 238076
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摘要

目前,以学生为评价主体的教学评价体系较少,且专业课程群的评价体系之间存在鸿沟.为对实践性较强的市场营销专业作出针对性的教学质量评价,作者设计了基于关联规则算法的相关性分析方法,使用朴素贝叶斯算法对得到的强规则结果进行分类,最后结合AR算法与SERVQUAL模型构建市场营销专业教学质量评价体系.结果显示该方法模型性能优秀,构建的评价体系具有很好的适用性.

Abstract

Presently,there are few teaching evaluation systems with students as the main body,and there is a gap between the evaluation systems of professional course groups.In order to make a targeted teaching quality eval-uation for marketing majors with strong practicality,the author designed a correlation analysis method based on as-sociation rule(AR)algorithm.Naive Bayes algorithm is used to classify the obtained strong rule results,and fi-nally a teaching quality evaluation system for marketing majors was constructed by combining AR algorithm and SE-RVQUAL model.The results show that the method has excellent performance and the constructed evaluation system has good applicability.

关键词

SERVQUAL模型/市场营销专业/关联规则/教学评价

Key words

SERVQUAL model/marketing specialty/association rules/teaching evaluation

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出版年

2024
辽东学院学报(社会科学版)
辽东学院

辽东学院学报(社会科学版)

CHSSCD
影响因子:0.262
ISSN:1672-8572
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