Research on Automated Processing Method for Rescheduling and Refund under Irregular Operations of Airlines
This paper proposes a solution to optimize passenger service process under irregular operations in civil aviation,free rescheduling and refund services in particular.We conducted an in-depth study of the irregular operation policies of the Civil Aviation Administration of China and major airlines,and designed an intelligent and efficient automated processing system.The system can automatically identify and respond to irregular situations,and supports automatic and rapid free rescheduling and refund operations within specified time periods,flight segments and fare classes.This not only greatly simplifies the traditional manual review process and improves service efficiency,but also effectively reduces the risk of errors caused by human operations.The core advantages of this solution lie in its convenience,efficiency and intelligence.Through automated processing,passengers can deal with ticketing issues under irregular operations more easily,without the need for long waiting time or repeated communication.At the same time,the efficient operation and intelligent decision-making mechanism of the system also improve service quality and customer satisfaction of airlines.
airlineirregularity policyfree rescheduling and refundautomated processing systemintelligence
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