智慧知识服务评价指标体系构建及质量评价
Evaluation Index System Construction and Quality Evaluation of Smart Knowledge Services
肖倩倩 1朱学芳1
作者信息
- 1. 南京大学信息管理学院,江苏南京 210023;南京大学江苏省数据工程与知识服务重点实验室,江苏南京 210023
- 折叠
摘要
[目的/意义]确定智慧知识服务质量评价指标体系,对现有智慧知识服务进行评价,以期提升智慧知识服务质量,为智慧知识服务建设提供参考.[方法/过程]构建智慧知识服务质量评价指标体系,在此基础上采用层次分析法进行不同指标的权重确定,并采用模糊综合评价法对现有智慧知识服务质量进行研究,并以线上、线下两种智慧知识服务平台为例进行验证.[结果/结论]知识有用性、知识准确性和知识检索能力是评价智慧知识服务质量的重要因素,用户对现有智慧知识服务质量是满意的,但仍有进步空间.[创新/局限]结合专家意见和用户反馈对智慧知识服务质量评价体系进行构建和验证,但由于当前有关智慧知识服务的研究较少,所构建的评价指标体系可能不够全面.
Abstract
[Purpose/significance]To determine the quality evaluation index system of smart knowledge services and evaluate the ex-isting smart knowledge services,with a view to improving the quality of smart knowledge services and providing reference for the con-struction of smart knowledge services.[Method/process]Construct the evaluation index system of smart knowledge service quality,based on which the hierarchical analysis method is used to determine the weights of different indexes,and the fuzzy comprehensive evaluation method is used to study the quality of existing smart knowledge services,and two kinds of online and offline smart knowledge service platforms are used as examples for verification.[Result/conclusion]Knowledge usefulness,knowledge accuracy and knowledge retrieval ability are important factors in evaluating the quality of smart knowledge services,and users are satisfied with the quality of existing smart knowledge services,but there is still room for improvement.[Innovation/limitation]The quality evaluation system of smart knowledge services is constructed and validated by combining expert opinions and user feedback,but the evaluation index system constructed may not be comprehensive due to the current research on smart knowledge services is relatively small.
关键词
智慧知识服务/服务质量评价/评价指标体系/知识服务/用户调研Key words
smart knowledge service/service quality evaluation/evaluation index system/knowledge service/user research引用本文复制引用
出版年
2024
NETL
NSTL
万方数据