Evaluation Index System Construction and Quality Evaluation of Smart Knowledge Services
[Purpose/significance]To determine the quality evaluation index system of smart knowledge services and evaluate the ex-isting smart knowledge services,with a view to improving the quality of smart knowledge services and providing reference for the con-struction of smart knowledge services.[Method/process]Construct the evaluation index system of smart knowledge service quality,based on which the hierarchical analysis method is used to determine the weights of different indexes,and the fuzzy comprehensive evaluation method is used to study the quality of existing smart knowledge services,and two kinds of online and offline smart knowledge service platforms are used as examples for verification.[Result/conclusion]Knowledge usefulness,knowledge accuracy and knowledge retrieval ability are important factors in evaluating the quality of smart knowledge services,and users are satisfied with the quality of existing smart knowledge services,but there is still room for improvement.[Innovation/limitation]The quality evaluation system of smart knowledge services is constructed and validated by combining expert opinions and user feedback,but the evaluation index system constructed may not be comprehensive due to the current research on smart knowledge services is relatively small.
smart knowledge serviceservice quality evaluationevaluation index systemknowledge serviceuser research
NETL
NSTL
万方数据
