The Construction of Public Library Information Resource Service Satisfaction Evaluation System Based on the CCSI Model
[Purpose/significance]To further enrich the domestic research results on library satisfaction evaluation,a scientific evalua-tion system of library information resource service satisfaction is constructed to improve the quality and efficiency of public library in-formation resource services and enhance the satisfaction of information resource services.[Method/process]This study focuses on con-structing an evaluation system,taking the information resource services of public libraries as the research object.Based on the CCSI model,it comprehensively uses literature research methods,expert questionnaire methods,and entropy method,among others,to con-struct a public library information resource service system and uses the structural equation model to test the theoretical model and re-search hypotheses.[Result/conclusion]A set of public library information resource service satisfaction evaluation index system based on the CCSI model,including 7 first-level indicators and 24 second-level indicators,was constructed.Through empirical research,it is found that information services,resource services,librarian services,reader perceptions,and reader expectations have a significant positive correlation with public library information resource services,but website services do not have a significant impact on satisfac-tion.[Innovation/limitation]This paper uses classical social science research methods to construct a scientific evaluation index model,evaluates this model through a structural equation model,and opens up a new exploration for constructing a new evaluation model and system.However,the coverage,balance,and representativeness of the extracted samples need to be strengthened.
public librariessatisfaction evaluationcustomer satisfaction modelexpert evaluationindex systemstructural equation model
NETL
NSTL
万方数据
