How Can Community Service Value Co-Creation be Achieved in the Digital Environment?——Based on Practical Case Analysis
[Purpose/significance]This article reveals the mechanism of realizing community service value co-creation in the digital environment,helping researchers to grasp the overall value co-creation of community service.[Method/process]Firstly,following the logical mainline of"motivation-process-result",establish a preset framework of"value co-creation factors—value co-creation process—value co-creation results".Secondly,using a combination of theoretical analysis and multi case qualitative research,this study ex-plores the process of jointly creating and realizing the value of digital empowering community services from three levels:macro,meso,and micro.Finally,explain the implementation mechanism of community service value co-creation and further discuss the mechanism of digital technology empowerment.[Result/conclusion]The essence of empowering community service value co-creation through the use of digital technology in different scenarios of community service is to gradually form a problem-solving mechanism based on capa-bility improvement and service innovation.[Innovation/limitation]Translate the theory of"co-creation of service value"into problem-solving ideas and strategies for exploring the precise practice of community services.In the future,the applicability of research conclu-sions can be expanded by increasing the data size of case samples.
digital empowermentcommunity servicesvalue co-creationservice ecosystemservice precision
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