"互联网+政务服务"体验影响机理研究——基于系统建构及用户价值感知视角
Influence Mechanism of"Internet+Government Service"Experience—From the Perspective of System Construction and User Value Perception
黄杰 1魏诗强 1方铭2
作者信息
- 1. 海南大学 国际旅游与公共管理学院,海口 570228
- 2. 海南开放大学 海口学院,海口 570208
- 折叠
摘要
"互联网+政务服务"改革是提升政务服务质量,优化营商环境的突破口.通过以系统建构视角以及价值感知视角切入讨论"互联网+政务服务"用户体验影响机理,得出信息质量、系统质量、服务质量、感知成本、感知收益等因素显著影响"互联网+政务服务"体验的结果.据此提出以优化系统建构质量为抓手,提升感知价值为根基增强用户"互联网+政务服务"体验的建议,助力数字政府建设.
Abstract
The"internet+government service"reform is a breakthrough to improve the quality of government service and optimize the business environment.By discussing the influence mechanism of"internet+government service"user experience from the perspective of system construction and value perception,we conclude that information quality,system quality,service quality,perceived cost,perceived benefit and other factors significantly affect"internet+government service"experience.Therefore,suggestions are put forward about taking optimizing the quality of system construction as the focus point and improving the perceived value as the basis to enhance user's"internet+government service"experience,so as to help the construction of a digital government.
关键词
"互联网+政务服务"/体验/VAM模型/D&M模型Key words
"internet+government service"/experience/VAM model/D&M model引用本文复制引用
基金项目
国家社会科学基金项目(22XGL005)
海南省普通高等学校研究生创新科研课题(Qhys2023-34)
出版年
2024
国家科技期刊平台
NSTL
万方数据