数字化转型如何影响企业可持续绩效——来自fsQCA的发现
How Digital Transformation Affects Corporate Sustainable Performance?Findings from fsQCA
於军 1隋艮1
作者信息
- 1. 上海海事大学经济管理学院,上海 201306
- 折叠
摘要
基于双元理论,对302家企业进行模糊集定性比较分析(fsOCA),探索数字化转型的工具性因素(数字平台、客户体验、员工体验、运营和商业模式)和道德性因素(企业数字责任)对企业可持续绩效的组态效应.结果表明:(1)工具性和道德性因素的组合可以改善数字化转型企业的可持续绩效,其中企业数字责任起到了关键作用;(2)存在不同的组态可以实现不同维度的企业可持续绩效,且不同因素可以相互替代;(3)数字平台、客户体验、运营、商业模式和企业数字责任的组合能够同时实现数字化转型企业的经济、环境和社会绩效.
Abstract
Based on the ambidextrous theory,fuzzy set qualitative comparative analysis(fsQCA)was conducted on 302 en-terprises to explore the configurational effects of instrumental(digital platforms,customer experience,employee experience,operations and business models)and moral(corporate digital responsibility)factors of digital transformation on corporate sustainable performance.The results show that(1)to achieve sustainable development,enterprises need to balance and com-bine instrumental and moral factors,among which corporate digital responsibility plays a key role;(2)there are different con-figurations to achieve different aspects of sustainable development,and some of these factors are interchangeable;(3)to a-chieve economic,environmental and social performance simultaneously,enterprises can utilize the combination of digital plat-forms,customer experience,operations,business models and corporate digital responsibilities.
关键词
双元理论/企业数字责任/企业可持续绩效/数字化转型/fsQCAKey words
ambidexterity theory/corporate digital responsibility/corporate sustainable performance/digital transformation/fsQCA引用本文复制引用
出版年
2024
NETL
NSTL
万方数据