"赋能"抑或"负担"?数字劳动平台算法管理对劳动者工作绩效的双刃剑效应
"Empower"or"Burden":The Double-edged Sword Effect of Algorithmic Management of Digital Labor Platform on Workers'Job Performance
詹小慧 1赵李晶2
作者信息
- 1. 暨南大学 国际商学院,广东珠海 519070
- 2. 海南大学 国际商学院,海口 570228
- 折叠
摘要
基于压力认知评价理论,实证分析了数字劳动平台算法管理对劳动者工作绩效的双刃剑效应.通过对来自2家外卖企业的330份问卷进行分析,研究发现:算法管理既会通过增加个体的挑战性认知评价从而提高工作绩效,又会通过增加阻碍性认知评价从而降低工作绩效;调节焦点能够调节算法管理与两种认知评价间的关系以及两条中介路径的作用强度,即当员工具有高促进型焦点时,挑战性认知评价的中介作用更强,而阻碍性认知评价的作用更弱.
Abstract
Based on the cognitive appraisal theory of stress,this paper empirically analyzes the double-edged sword effect of algorithm management on workers'job performance.Based on the analysis of 330 workers in two food delivery platforms,results show that(1)both challenging cognitive appraisal and threatening cognitive appraisal partially mediate the relation-ship between algorithmic management and job performance;(2)regulatory focus moderates the relationship between algo-rithmic management and challenging/threatening cognitive appraisal;(3)regulatory focus moderates the mediating role of challenging cognitive appraisal and threatening cognitive appraisal,such that the mediating role of challenging cognitive ap-praisal is stronger while the mediating role of threatening cognitive appraisal is weaker for employees with promotion focus.
关键词
算法管理/挑战性认知评价/阻碍性认知评价/调节焦点/工作绩效Key words
algorithmic management/challenging cognitive appraisal/threatening cognitive appraisal/regulatory focus/job performance引用本文复制引用
基金项目
广东省社会科学基金青年项目(GD21YGL01)
暨南大学中央高校基本科研业务费项目(23JNQMX19)
出版年
2024
NETL
NSTL
万方数据