人力资源管理者的信任来源与实现机理研究
Developing Trust Between HR and Line Managers by Building Social Ties
蒋建武 1胡洁宇1
作者信息
- 1. 深圳大学管理学院,广东深圳 518060
- 折叠
摘要
基于社会网络理论,通过两阶段问卷调查,利用72名人力资源经理和364名直线经理的配对数据,建立并验证了人力资源经理的"硬实力"和"软技能"对其获得直线经理信任的双重中介模型.结果表明:人力资源经理的政治技能有助于构建两者的情感性关系网络,继而影响情感信任.人力资源经理的专业能力有助于构建两者的工具性关系,继而同时影响情感信任与认知信任.
Abstract
Based on social network theory,this paper collected data in two separate waves,including matched data from 72 HR managers and 364 line managers,to develop and validate a dual mediating model of the"hard"and"soft"skills of HR managers in gaining the trust of line managers.Results show that HR managers'political skills helped build expressive ties between them,influencing affect-based trust.The HRM competence of HR managers helps build instrumental ties between them,affecting both affect-and cognition-based trust.
关键词
人力资源管理能力/政治技能/工具性关系/情感性关系/人际信任Key words
human resource management competency/political skill/instrumental ties/expressive ties/interpersonal trust引用本文复制引用
出版年
2024
NETL
NSTL
万方数据