Research on Dual-task Operational Attention Allocation of Dialogue Prompts for E-commerce Customer Service
Objective To study the influence of different types of dialogue prompts on the attention distribution of e-commerce customer service under dual-task operation.Methods By selecting the visual presentation position and three common cue tones as independent variables,three kinds of experimental scenarios were designed:only two different visual information,only three different auditory information,and visual and auditory combination information were presented at the same time.The reaction time and accuracy of the subjects during operation were analyzed.Re-sults When the e-commerce customer service staff received the audio-visual dialogue prompt information at the same time,there was attention distribution,the vision was more inclined to the left,and the hearing was more inclined to the mechanical prompt sound.When the visual dialogue prompt message on the left appears at the same time with the piano sound,the operation performance of e-commerce customer service is better than that of other combinations of audio-visual dialogue prompts.Conclusion The research on the attention distribution of dual-task operation of dialogue prompts has a certain guiding significance for e-commerce enterprises to improve customer service attention training and design dialogue prompts.
NETL
NSTL
万方数据
