基于乘客满意度的贵阳地铁服务质量评价指标研究
Research on the Evaluation Index of Guiyang Metro Service Quality based on Passenger Satisfaction
梁柯1
作者信息
- 1. 贵州交通职业技术学院 贵州省清镇市 551400
- 折叠
摘要
从乘客满意度出发,调查贵阳地铁服务质量的影响因素,得到 2 个一级指标和 6 个二级指标.在阅读大量文献的基础上,运用层次分析法确定贵阳地铁服务质量指标权重,根据指标及其权重大小,对贵阳地铁服务质量提策略提出建议.
Abstract
Starting from passenger satisfaction,investigate the influencing factors of service quality in Guiyang Metro,and obtain 2 first level indicators and 6 second level indicators.Based on reading a large number of literature,the article uses the hierarchy process analysis to determine the weight of service quality indicators for Guiyang Metro,and based on the indicators and their weight size,proposes strategies for improving service quality for Guiyang Metro.
关键词
乘客满意度/层次分析法/服务质量Key words
Passenger satisfaction/Hierarchy process analysis/Quality of service引用本文复制引用
出版年
2024
NETL
NSTL
万方数据