城市轨道交通乘务工作优化研究与实践探索
Research and Practical Exploration of the Optimization of Urban Rail Transit Crew Work
郭肇1
作者信息
- 1. 太原城市职业技术学院 山西 太原 030027
- 折叠
摘要
城市轨道交通作为现代化城市的重要标志,其乘务工作质量直接影响着运营效率和乘客满意度.本文基于乘务工作的特点和面临的问题,借鉴国内外先进经验,从优化工作流程、加强员工培养、推进信息化智慧化建设、完善评价考核机制等方面,提出了一套系统的乘务工作优化方案.结合实践探索,评估了方案实施效果,总结了经验教训.研究表明,优化乘务工作可显著提升城市轨道交通服务品质和运营管理水平,对行业高质量发展具有重要意义.本文的分析思路和优化策略可为相关研究与实践提供参考.
Abstract
As an important symbol of modern cities,the quality of urban rail transit directly affects the operational efficiency and passenger satisfaction.Based on the characteristics and problems faced by the crew work,this paper draws on the advanced experience at home and abroad,and proposes a set of systematic crew work optimization schemes from the aspects of optimizing the work process,strengthening stafftraining,promoting the construction of informatization and intelligence,and improving the evaluation and assessment mechanism.Combined with practical exploration,the effect of program implementation was evaluated,and lessons were summarized.The results show that optimizing the crew work can significantly improve the service quality and operation management level of urban rail transit,which is of great significance to the high-quality development of the industry.The analysis ideas and optimization strategies in this paper can provide reference for related research and practice.
关键词
城市轨道交通/乘务工作/优化方案/智慧城轨/服务质量Key words
Urban Rail Transit/Crew Work/Optimization Scheme/Smart Urban Rail/Service Quality引用本文复制引用
出版年
2024
NETL
NSTL
万方数据