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直播购物情境下用户贡献行为影响因素研究

Research on impact factors of user contribution behavior in context of live shopping

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直播购物如何促进用户作出贡献行为是直播购物发展的关键.基于SOR理论,构建直播购物情境下用户贡献行为影响模型.研究发现,信息质量、品牌形象、主播专业性与直播互动性对感知愉悦与感知信任有正向影响;感知愉悦与感知信任对消费者冲动性消费与营销信息分享有正向影响;刺激环节的变量均通过感知愉悦与感知信任对消费者冲动性消费与营销信息分享的贡献行为产生正向影响;信息质量、品牌形象不能直接对冲动性消费产生影响,且品牌形象直接对消费者的营销信息分享产生正向影响;主播专业性、直播互动性不能直接对营销信息分享产生影响,对消费者的冲动性消费产生负向影响.
How to promote users'contribution is the key to the development of live shopping.Based on the SOR theory,the impact model of user contribution behavior is constructed in the context of live shopping.The study finds that the quality of information,brand image,the professionalism of the anchor and the interactivity of the live broadcast have a positive impact on perceived pleasure and perceived trust;perceived pleasure and perceived trust have a positive impact on consumers'impulsive consumption and marketing information sharing;the variables of stimulation have a positive impact on consumers'impulsive consumption and marketing information sharing through perceived pleasure and perceived trust;information quality and brand image cannot directly affect impulsive consumption,and brand image directly has a positive impact on consumers'marketing information sharing;the professionalism of the anchor and the interactivity of the live broadcast cannot directly affect the sharing of marketing information,but have a negative impact on the impulsive consumption of consumers.

SOR theorylive shoppinguser contribution behaviorimpulsive consumptionmarketing information sharing

赵红、王鹏举

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沈阳工业大学管理学院,辽宁沈阳 110870

SOR理论 直播购物 用户贡献行为 冲动性消费 营销信息分享

教育部人文社会科学研究一般项目

21YJA630127

2024

沈阳工业大学学报(社会科学版)
沈阳工业大学

沈阳工业大学学报(社会科学版)

CHSSCD
影响因子:0.862
ISSN:1674-0823
年,卷(期):2024.17(1)
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