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医院患者服务管理体系建设的重要性及其功能与成效

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随着时代发展和科技进步,公众对就医诊疗要求越来越高.患者服务管理体系通常指医疗机构或医疗组织为患者提供的全方位服务体系,旨在确保患者在医疗过程中得到全面、高质量的关怀和服务.剖析现阶段医院加强患者服务管理的重要性,阐述医院建立患者服务体系的必然趋势,并指出患者服务管理体系的内容与功能,建立患者服务管理体系所取得的成效.
Importance,Function and Effectiveness of Establishing Hospital Patient Service Management System
With the development of the times and technological progress,the people's demands for medical diagnosis and treatment have become increasingly high.The patient service management system usually refers to the comprehensive service system provided by medical institutions or organizations to patients.This system aims to ensure that patients receive comprehensive and high-quality care and services during the medical process.By analyzing the importance of strengthening patient service management in hospitals at present,this paper elaborates the inevitable trend of establishing a patient service system in hospitals,points out the content and function of the patient service management system,and the achievements made in establishing a patient service management system.

patient service management systeminvestigationscientific researchevaluation

李超、纪伟伟

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天津医科大学肿瘤医院 天津 300060

患者服务管理体系 调查 科研 评价

2024

天津科技
天津科学技术信息研究所

天津科技

影响因子:0.253
ISSN:1006-8945
年,卷(期):2024.51(6)