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行业应急语言服务需求调查与分析

Survey and Analysis of Industry Needs of Emergency Language Services

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论文调查了我国多个相关行业的应急语言服务需求,覆盖政府、企业、社会组织等.根据调查结果,行业应急语言服务存在六种需求:专门配备应急语言服务人员、掌握应急普通话和英语服务能力、制定应急预案应包括应急语言服务、提供应急语言服务培训、提升应急语言服务能力和多样化方式提升行业应急语言服务能力.这些需求表明,在应急管理全过程中,强化应急语言服务建设至关重要,以便在紧急情况下提供及时、有效的语言支持.但是,目前行业面临应急语言服务人才储备不足、服务实践经验较少、服务语言相对单一、应急预案中语言服务重视程度不高的问题.对此,要建立行业应急语言服务人才库、加强应急语言服务实践演练和案例分析、拓展应急语言服务覆盖范围、完善应急预案中的应急语言服务规划,为全面推进我国应急管理体系和能力现代化提供保障.
This paper investigates industry needs of emergency language services(ELS)in our country,encompassing government,enterprises,and social organizations,etc..According to the survey results,there are six types of needs for ELS in the in-dustry:the specialized deployment of ELS personnel;the acquisition of emergency service capabilities in Mandarin and English;the inclusion of ELS in the formulation of emergency response plans;the provision of training for ELS;the enhancement of capabilities in ELS;the diversification of methods to improve the industry's ELS ca-pabilities.These demands indicate that throughout the entire emergency management process,enhancing ELS is crucial to provide timely and effective language support during emergencies.However,currently,the industry confronts challenges including a limited talent pool of ELS personnel,a lack of service practice experience,a relatively narrow range of service languages,and insufficient attention to language services within emergency plans.In response,it is necessary to establish a talent pool for industry ELS,enhance practical training and case analysis of ELS,expand the cover-age of ELS,and refine the planning for ELS within emergency plans,thereby provid-ing support for the comprehensive advancement of modernization in China's emergen-cy management system and capacity.

emergency language serviceindustry surveyneed analysis

王立非、付劲松、栗洁歆

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北京语言大学 高级翻译学院

中国人民大学 外国语学院

北京大学 医学人文学院

应急语言服务 行业调查 需求分析

2025

天津外国语大学学报
天津外国语大学

天津外国语大学学报

影响因子:0.404
ISSN:1008-665X
年,卷(期):2025.32(1)