Research on User Demand for Intellectual Property Information Services in Universities from the Perspective of Public Consultation on a Government Website
An in-depth exploration of the services demands among university users for intellectual property information is conducive to the understanding of the development status and future direction from the demand perspective.By applying grounded theory to user consultations collected from the website of China National Intellectual Property Administration,this paper constructs a theoretical model of user demand for intellectual property information services from four dimensions:intellectual property creation,application,management,and protection.It analyzes the characteristics of intellectual property information service demands among university users in detail,and offers three suggestions for the future development of intellectual property information services in Chinese universities:1)expanding the target audience for intellectual property literacy education and diversifying its delivery methods;2)paying attention to the development of intellectual property talent teams and establishing an endogenous mechanism for intellectual property talents;and 3)seeking regional cooperation between public service agencies and exploring promoting mechanisms for regional collaboration.