How Does Fintech Affect the Digital Transformation of Banks'Retail Business?
Bank retail business is highly compatible with fintech and is the"main front"of bank digital transformation.Based on the data of 31 A-share listed banks from 2008 to 2021,this paper uses entropy method to study the impact of fintech on the digi-tal transformation of bank retail business from the perspective of"input-output".The study found that banks'fintech investment significantly improved the digital effectiveness of retail business efficiency,structure,products,channels and risk control,and its core mechanism was to enhance banks'innovation ability and management ability.Banks with fintech"actions speak louder than words"perform better in digital transformation.For banks with relatively weak business foundation,maintaining sound fintech in-vestment is the key to gaining digital latecomer advantage.
FintechDigital transformationCommercial bank retail businessEntropy method
NETL
NSTL
万方数据
