国家级决策气象服务满意度指标及应用研究
Research on Satisfaction Index and Application of National Decision-making Meteorological Service
王莉萍 1章建成 1梁科 2张立生 1王维国 1孙贺1
作者信息
- 1. 国家气象中心,北京 100081
- 2. 中国气象局减灾司,北京 100081
- 折叠
摘要
为了提升国家级决策气象服务能力,构建国家级决策气象服务满意度评价的6 个特性和23 个基础指标,采用层次分析法确定指标权重,利用满意度模型计算用户满意度,应用波士顿矩阵分析发展潜力.基于2022 年1 月—6 月国家级决策气象服务的满意度调查数据,发现国家级决策气象服务的满意度为 0.939,6 个特性指标中准确性的满意度最低,23 个基础指标中有19个指标的满意度大于0.9;6 个特性指标中收获项目有3 个,培育项目有1 个,改进项目有2 个;23 个基础指标中收获项目有 9 个,培育项目有6 个,改进项目有8 个.
Abstract
In order to improve the ability of national decision-making meteorological service,the 6 characteristics and 23 basic indexes of satisfaction evaluation of national decision-making meteorological service were put forward.Analytic hierarchy process was used to determine the weight of indexes,the satisfaction model was used to calculate user satisfaction,and the devel-opment potential was analyzed by Boston matrix.Based on the satisfaction survey of the national decision-making meteorological service from January to June 2022,the results showed that the satisfaction of the national decision-making meteorological service is 0.939,the satisfaction of accuracy(0.886)among the 6 characteristic indexes is the lowest,and the satisfaction of 19 of the 23 basic indexes is>0.9.Among the 6 characteristic indexes,there are 3 harvest projects,1 cultivation project and 2 improve-ment projects.Among the 23 basic indexes,there are 9 harvest projects,6 cultivation projects and 8 improvement projects.
关键词
决策气象服务/满意度/层次分析/波士顿矩阵/指标/应用Key words
decision-making meteorological service/satisfaction/hierarchical analysis/Boston matrix/index/application引用本文复制引用
基金项目
国家重点研发计划项目(2020YFE0201900)
中国气象局决策专项资金项目(JCZX2022015)
中国气象局创新发展专项资金项目(CXFZ2023J071)
出版年
2024
NETL
NSTL
万方数据