Research and application of integrated customer service center of urban rail transit
This article studies the use of single journey tickets and cash by urban rail transit passengers and selects certain stations to analyze the passenger flow during morning and evening peak hours.Based on the types and proportions of ticket usage,optimization design indicators for key modules are proposed.Based on the actual situation of passenger flow and operation,and considering the optimization of key modules,new integrated equipment,namely the integrated customer service center,is proposed to achieve centralized services for ticket dispensing,cash processing,ticketing processing,and other functions.The responsibilities of staff and the changes in passenger flow brought about by it are discussed.This article also proposes to optimize the configuration of the number of automatic ticket vending machines for the terminal equipment configuration of the current AFC systems,and puts forward suggestions for the application of the current relevant standards to adapt to the changes in passenger behavior brought about by Internet +,reduce construction investment and daily operating costs to a certain extent,as well as reduce the maintenance workload and improve the level of passenger self-service.
urban rail transitAFC systemautomatic ticket vending machinesingle journey ticketintegrated customer service center
NETL
NSTL
万方数据
维普
