A Review of Research on Enterprise Digital Intelligence for Servicing Change
Digital intelligence and service orientation have become the main theme of enterprise change in the current era,and research on their synergy and integration has become increasingly rich.Following the research logic of drive-path-effectiveness,we construct a general framework diagram to present the relevant research results in a structured and systematic way,revealing the gaps and deficiencies of the existing research in the following aspects:the ontological perspectives of other stakeholders and digital-intelligence servitization,the interaction effects of digital-intelligence and servitization and their influencing factors,the analysis of group matching between digital-intelligence and servitization modes,the social and environmental impacts and negative issues of digital-intelligence servitization,etc;and the analysis of social and environmental impacts and negative issues of digital-intelligence servitization,environmental impacts and negative problems of digital servitising,etc.;and the future research topics,space and direction of digital servitising as a new mode of enterprise change are also prospected.
digital intelligenceservitizationdigital intelligent servitizationresearch review
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