首页|广东省三级综合医院优质护理服务评价指标的构建

广东省三级综合医院优质护理服务评价指标的构建

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目的 构建广东省三级综合医院优质护理服务评价指标,为促进优质护理服务评价工作和规范优质护理服务提供参考.方法 基于文献检索的基础上,应用头脑风暴法并借鉴国内已有的相关制度、标准和政策构建出评价指标条目池和问卷初稿;采用德尔菲法对评价指标进行两轮专家函询.结果 两轮专家函询的回收率分别为 80.00%和 91.67%;权威程度系数均为 0.93,医院部分Kendall协调系数W分别为 0.128 和 0.116,病区部分分别为 0.193、0.107,差异具有统计学意义(均P<0.001).第 2 轮函询医院各指标的重要性均数为(4.43~5.00)分.第 2 轮函询病区各指标的重要性均数为(4.59~5.00)分.构建的广东省三级综合医院优质护理服务评价指标包括医院和病区两个部分,其中医院部分包括一级指标8项、二级指标22项、三级指标 65 项,病区部分包括一级指标 9 项、二级指标 23 项、三级指标 50 项.结论 本研究编制的广东省三级综合医院优质护理服务评价指标具有较好的科学性和可靠性,有利于完善优质护理服务管理制度,引导优质护理服务健康发展.
Establishment of evaluation criterion of high-quality nursing services in comprehensive hospitals of Grade Three in Guangdong Province
Objective To establish an evaluation criterion for high-quality nursing services in comprehensive hospitals of Grade Three in Guangdong Province and provide references for promoting the evaluation of high quality nursing services and standardising high quality nursing services.Methods Based on literature review,brainstorming and references of relevant domestic systems,standards and policies,a pool of evaluation index items and a preliminary questionnaire were constructed.Delphi method was used for two rounds of expert consultations on evaluation indicators.Results The positive coefficients of the two rounds of expert consultations were of 80.00%and 91.67%,respectively,with the authority coefficients both at 0.93.The Kendall coordination coefficients for hospital part were 0.128 and 0.116 respectively,for ward part were 0.193 and 0.107 with statistical differences(both P<0.001).The evaluation criteria for high-quality nursing services in general hospitals above the third level in Guangdong Province involved in nursing services of hospitals and wards.There were 8 primary indicators,22 secondary indicators and 65 tertiary indicators in the nursing services at hospital part,and 9 primary indicators,23 secondary indicators and 50 tertiary indicators in the nursing services at ward part.Conclusions The evaluation criteria for high-quality nursing services in comprehensive hospitals above the third level in Guangdong Province,established in this study,are scientifically valid and reliable.They allow improvement of management system for the high-quality nursing services as well as guide the healthy development of high-quality nursing services.

high-quality nursing serviceevaluation indexDelphi methodhospital of Grade ThreewardGunang Dong province

宋慧娟、崔虹、朱小冬、向霞、李云、何金爱、陈赟、王丽、黄文嫣、李爽、张广清

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南方医科大学南方医院护理部,广东广州,510515

广东省人民医院护理部,广东广州,519041

东莞市人民医院护理部,广东东莞,523058

佛山市人民医院护理部,广东佛山,528010

中山市人民医院护理部,广东中山,528404

暨南大学附属第一医院护理部,广东广州,510630

广州中医药大学深圳医院(福田)护理部,广东深圳,518000

北京大学深圳医院护理部,广东深圳,518036

南方医科大学护理学院,广东广州,510515

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优质护理服务 评价指标 德尔菲法 三级综合医院 病区 广东省

院级教育研究课题

23NJ-YB09

2024

现代临床护理
中山大学

现代临床护理

CSTPCD
影响因子:1.317
ISSN:1671-8283
年,卷(期):2024.23(4)
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