Design and Application of Self-service Payment Solution for Mobile Phone Arrears Users
In order to avoid inconvenience caused by mobile phone unpaid shutdown,improve user experience,reduce the risk of users leaving the network,and reduce the operational pressure and cost of physical business halls,Hunan Telecom has conducted research on how to build a green channel for mobile phone arrears users to self-service payment(referred to as mobile phone green channel).It designs an innovative solution,and solves multiple core problems in the green channel process under 4G networks without the need for new devices.Through continuous iteration and optimization,it has been proven that the business system has achieved significant results,achieved reasonable allocation of service resources and matching customer value with service costs,established a good reputation for the enterprise,greatly improved its competitiveness,and is adopted and promoted by the group nationwide.
mobile phone green channelcore networktraffic control and identificationhigh availability
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