Current situation analysis and countermeasure research of administrative general duty management in a tertiary general hospital
Objective To understand the current situation of administrative general duty management in a tertiary general hospital,and to provide a theoretical basis for optimizing the general duty management system.Methods An anonymous online questionnaire survey was conducted for the chief duty staff of the hospital.Results A total of 55 questionnaires were issued and 50 valid questionnaires were recovered.The re-sults of univariate analysis showed that there was a statistically significant difference in the familiarity of duty personnel with different job levels and professional backgrounds with the overall duty system and responsibili-ties(P＜0.05).There were statistically significant differences in the familiarity of duty personnel with differ-ent educational backgrounds,job levels,and professional backgrounds with the core medical system and com-mon medical processes(P＜0.05).There was a statistically significant difference in the familiarity of duty per-sonnel with common administrative processes among those who have worked in different units for different years(P＜0.05).There was no statistically significant difference in the familiarity/perception of various emer-gency plans and the overall shift pressure among different groups of personnel on duty(P＞0.05).80.0％(40 people)of the on-duty personnel believed that overall duty training was very necessary,and 50.0％of them believed that training should be conducted at least once a year.The top three topics that duty personnel most hope to receive training on were various emergency plans,overall duty system responsibilities,and doctor-patient communi-cation explanations.The rescue of critically ill and non-critically ill patients,the handling of sudden public health emer-gencies,and the handling of sudden safety incidents were the top three types of events with difficulty scores,and they were also the events that the overall shift personnel believe need to optimize or update the disposal process the most.Conclusion The hospital should further strengthen the construction of the general duty team,expand the proportion of clinical professional background personnel and young management cadres,pay attention to the business training of the chief duty personnel,and improve the emergency handling process in time,and establish a scientific closed-loop general duty management system to improve the quality and efficiency of hospital management.
General administrative dutyHospital administrationQuestionnaire survey
万方数据
维普
