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新疆地区住院患者远程医疗服务满意度现状调查

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目的 通过开展远程医疗服务患者满意度调查，进一步改善患者就医体验感，促进新疆地区远程医疗服务质量的提升。方法 在新疆14个地州、92家公立医院随机抽取1 446例住院患者，运用自行设计的电子问卷，对接受远程医疗服务的患者开展满意度调查。结果 新疆地区接受远程医疗服务的住院患者总体满意度较高(94。16％)且受众趋于年轻化(年龄小于50岁患者占79。19％);72。68％的患者主要选择原因为远程医疗服务可降低就医成本，而非远程服务专家水平的高低;在接受远程医疗服务后，93。50％的患者增强了对后续治疗的信心，85。96％的患者认为治疗效果有明显提升。结论 目前，新疆地区住院患者远程医疗服务满意度相对较高，但存在远程医疗服务能力与患者满意度不匹配的问题，因此，仍需拓展远程医疗服务业务范围，加强科普宣传，提升患者诊疗体验感。
Survey on the current status of patient satisfaction with telemedicine services among inpatients in Xinjiang region
Objective To investigate the satisfaction of inpatients with telemedicine services,further improve their medical experience,and promote the quality of telemedicine services in Xinjiang region.Methods A total of 1 446 inpatients were randomly selected from 92 public hospitals in 14 prefectures and au-tonomous prefectures of Xinjiang.A self-designed electronic questionnaire was used to conduct a satisfaction survey among patients who received telemedicine services.Results The overall satisfaction rate of inpatients receiving telemedicine services in Xinjiang region was relatively high(94.16％),and the audience tended to be younger(patients under 50 years old accounted for 79.19％).The main reason for 72.68％of patients choo-sing telemedicine services was to reduce medical costs,rather than the level of expertise provided by remote service specialists.After receiving telemedicine services,93.50％of patients had increased confidence in subse-quent treatments,and 85.96％of patients believed that the treatment effect had been significantly improved.Conclusion Currently,the satisfaction with telemedicine services among inpatients in Xinjiang region is rela-tively high,but there exists a mismatch between telemedicine service capabilities and patient satisfaction.Therefore,it is necessary to expand the scope of telemedicine services,strengthen science popularization and promotion,and enhance patients'experience with diagnosis and treatment.

Telemedicine servicesPublic hospitalsInpatientsSatisfactionCurrent status surveyXinjiang

路阳、吴雪莹、武雨

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新疆维吾尔自治区人民医院,新疆乌鲁木齐 830001

远程医疗服务 公立医院 住院患者 满意度 现状调查 新疆

新疆维吾尔自治区"天山英才"医药卫生高层次人才培养计划(2024)新疆维吾尔自治区自然科学基金新疆维吾尔自治区自然科学基金青年科学基金新疆维吾尔自治区人民医院院内项目新疆维吾尔自治区人民医院院内项目

2022D01C5972022D01C8242022025020210248

2024

10.3969/j.issn.1009-5519.2024.18.022

现代医药卫生
重庆市卫生信息中心

现代医药卫生

影响因子：0.758
ISSN：1009-5519
年,卷(期)：2024.40(18)