The Mechanism and Policy Suggestions of the Impact of Digitization on the Efficiency of Public Services
Public service is an important content to promote common prosperity,continuously enhance the sense of gain,happi-ness,and security of the people,adapt to the needs of the people,and meet their aspirations for a better life.To provide high-quality,efficient,balanced and accessible public services,the core essence is to improve the efficiency of public services,alle-viate problems such as mismatch between supply and demand,uneven development,low accessibility,and dissatisfaction among the people.At the same time,the rapid development and widespread application of digital technology have had a profound impact on the production and lifestyle of human society,bringing opportunities and challenges for improving the efficiency of public serv-ices.Based on the systematic review of existing research,this paper carefully analyzes the new changes and characteristics of public services under the background of digitalization,the problems and challenges faced in improving public service efficiency,reveals the internal logic and mechanism of the impact of digitalization on public service efficiency,and proposes policy recom-mendations to utilize the advantages of digitalization to improve public service efficiency,so as to adapt to the basic national con-ditions of China's population resource constraints and sustainably meet the growing public service needs of the people.
digitizationpublic service efficiencymechanism of action
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