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绩效管理视角下某三甲医院辐射范围及患者流动性分析

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以上海市某医院为例,医疗服务质量、运营效率、持续发展、满意度评价等维度为指标,对患者是否采用跨区域就医模式进行数据统计,确定该院辐射范围及转型方向.采用2018-2021年工作量数据及患者信息数据,统计患者病情的轻重缓急程度及居住地范围,分析得出该院服务总量及均临床服务能力、技术水平稳中有升,但在专科专病发展及高难度手术业务上,仍有发展空间.该院于2021年底开始改革,截至2022年底,院区已从顶层设计入手,优化院区资源配置、完善学科布局,并初步完成科室试点,进一步提升临床医疗水平、扩大院区辐射范围及服务能力.
Analysis of Radiation Scope and Patient Mobility in a Top Three Hospital from the Perspective of Performance Management
Taking a hospital in Shanghai as an example,this paper analyzed the quality of medical service,operational efficiency,sustainable development,satisfaction evaluation and other dimensions of the hospital.At the same time,data statistics were conducted on whether patients adopted the cross-regional medical mode,so as to determine the radiation scope and transformation direction of the hospital.Based on the workload data and patient information data from 2018 to 2021,the severity of the disease and the range of residence of the patients were counted,and the analysis showed that the total service volume,clinical service ability and technical level of the hospital had increased steadily,but there was still room for development in the development of specialized diseases and difficult surgery.The reform of the hospital began at the end of 2021.By the end of 2022,the hospital has started from the top-level design,optimized the allocation of resources in the hospital,improved the layout of disciplines,and preliminarily completed the pilot departments to further improve the level of clinical medicine,expand the radiation range of the hospital and service capacity.

HospitalRadiation scopeClinical service capabilityPerformance management

廖文婷、陈万里

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上海市第十人民医院绩效处,上海 200072

上海市第十人民医院组织干部处,上海 200072

医院 辐射范围 临床服务能力 绩效管理

2024

医学信息
国家卫生部信息化管理领导小组 中国电子学会中国医药信息学分会 陕西文博生物信息工程研究所

医学信息

影响因子:0.161
ISSN:1006-1959
年,卷(期):2024.37(4)
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