Study on Time-slot Appointment Capacity Allocation in General Outpatient Dermatology Department of a Grade-A Tertiary Hospital in Wuhan Based on Discrete Event Simulation Model
Study on Time-slot Appointment Capacity Allocation in General Outpatient Dermatology Department of a Grade-A Tertiary Hospital in Wuhan Based on Discrete Event Simulation Model
Objective:To explore an optimized method for allocating appointment slots in general outpatient departments and provide a basis for hospitals to dynamically adjust resources.Methods:Data from the dermatology general outpatient department of a Grade-A tertiary hospital in Wuhan in March 2019 was analyzed using discrete event simulation and appointment capacity alloca-tion scenarios.Results:The average waiting time post-appointment was 15.08 minutes.64％of online appointment patients did not arrive before their allotted time.The simulation results differed by only 0.76 minutes from the hospital's actual data(P＞0.05).Sce-nario simulations indicated that redistributing resources from peak waiting times to other periods could reduce the average waiting time by 39％for patients with time-slot appointments.Conclusion:Adjusting online and offline appointment capacities and reduc-ing peak waiting times are key to minimizing outpatient waiting times.The use of discrete event simulation and resource allocation can significantly enhance the management efficiency of hospital outpatient services.
关键词
预约诊疗/分时段预约/号源分配/三甲医院/普通门诊
Key words
Appointment-based Medical Service/Time-slot Appointment/Appointment Capacity Allocation/Grade-A Terti-ary Hospital/General Outpatient
维普
万方数据