Analysis of Influencing Factors of Multiple Patient Complaints
Through a retrospective analysis of complaint data from a Grade A hospital in Harbin from January 2019 to December 2023 and the application of statistical methods such as Chi-square test and Logistic regression analysis,the factors influencing multiple patient complaints were identified as follows:the complainant admitted to giving"red envelopes"(OR=10.587),the complainant requested a refund(OR=2.881),the complainant's dispute with the respondent before going to the hospital management department(OR=1.891),and the complainant's objection to treatment(OR=1.855).Therefore,hospitals should pay attention to the reasons for patient complaints,establish a complaint early warning mechanism,and continuously improve patients'medical experience.
NETL
NSTL
万方数据
