基于"大数据+人工智能"的多院区医院行政管理工具探索
Exploration of administrative management tools for multi-branch hospi-tals based on"big data+artificial intelligence"
韩媛媛 1张明 2张丁元 3田爽 1陈志航4
作者信息
- 1. 首都医科大学附属北京朝阳医院院长办公室,北京 100020
- 2. 首都医科大学附属北京朝阳医院信息中心,北京 100020
- 3. 首都医科大学附属北京朝阳医院门诊办公室,北京 100020
- 4. 首都医科大学附属北京朝阳医院人事处,北京 100020
- 折叠
摘要
公立医院大多自有大数据平台和办公自动化系统,但两个系统独立提供服务,且缺乏使用指南和智能查询等功能,造成职工办事效率和平台使用率双低的局面;在多院区医院管理中,跨院区业务办理存在诸多不便,亟须升级行政公共服务能力,改革创新管理模式.在智慧医疗发展的大背景下,多数医院医疗服务的智慧化程度较高而行政办公的信息化程度不足.本研究拟构建基于"大数据+人工智能"的医院行政助手,以期利用信息化手段提升管理效率、便捷职工办事,推动医院精细化管理和决策.同时为多院区医院的行政办公服务提供经验参考.
Abstract
Most public hospitals have their own big data platforms and office automation systems,but two systems provide services independently and lack functions such as usage guidelines and intelligent inquiries,resulting in a situation of low staff efficiency and platform utilization;in the management of multi-branch hospitals,there are many inconvenience in cross-hospital business handling,and it is an urgent to upgrade the ad-ministrative public service capacity and reform and innovate the management mode.In the context of the development of smart medicine care,most hospitals have a high degree of wisdom in medical services and insufficient degree of information in administrative offices.This study proposes to build a hospital administrative assistant based on"big data+artificial intelligence",in order to use information technology to improve management efficiency,facilitate staff affairs,and promote the hospital's refined management and decision-making.At the same time,it provides experience ref-erence for the administrative office service of multi-branch hospitals.
关键词
大数据/人工智能/医院/多院区医院/行政管理Key words
Big data/Artificial intelligence/Hospitals/Multi-branch hospitals/Administrative management引用本文复制引用
基金项目
首都医科大学医院管理研究所开放性课题(2023YGS05)
出版年
2024
NETL
NSTL
万方数据