Practice and exploration of the"doctor-patient-medical social worker"ser-vice model in public hospitals
Objective To explore the application effectiveness of the"doctor-patient-medical social worker"service model of medical staff,medi-cal social workers,and volunteers in public hospitals,with a view to promoting the quality development of public hospitals.Methods In January 2021,Guangdong Hospital of Traditional Chinese Medicine established the"hospital-patient-medical social worker"service model program.From January to December 2021,the number of departmental branded service projects jointly established by the hospital and medical social workers,the number of thematic activities carried out,the number of health lectures held,the number of patients screened and identified as in need,and the amount of money raised will be counted,and the satisfaction ratings of healthcare staff,volunteers,and patients who received medical treatment at the University Town Branch of Guangdong Hospital of Traditional Chinese Medicine and who have been served by the"doctor-patient-medical so-cial worker"service model will be collected.Satisfaction ratings of medical staff,volunteers,and patients who received the"doctor-patient-medical social worker"service model at the University Town Branch of Guangdong Hospital of Traditional Chinese Medicine.Results From January to De-cember 2021,five departmental branded service programs were constructed and developed,13 thematic activities were conducted,25 health lec-tures were held,150 patients in need were identified,10 193 resource support services were provided,and 630 701 914 yuan was raised.A total of 129 questionnaires were collected,of which 58 were from patients,46 from healthcare workers and 25 from volunteers.In the satisfaction evaluation of the"doctor-patient-medical social worker"interaction model program,patients,scored(9.39±0.75)points,healthcare workers scored(9.39±0.75)points,and volunteers scored(9.48±0.71)points.Conclusion The construction of the"doctor-patient-medical social worker"service model is practical and feasible,with high satisfaction ratings,and provides a reference for exploring the construction of a"doctor-patient-medical social worker"service model suitable for China's national conditions.
Medical social workerPublic hospitalsService model
NETL
NSTL
万方数据
