Study on the relationship between experience,satisfaction,and medical behavior intention of outpatients in authentic traditional Chinese medicine therapy hospital
Objective To analyze the current situation of outpatient medical experience,and explore the effects of medical experience on patients'medical behavior intention.Methods Convenient sampling method was used to select 633 patients visited Outpatient of Shenzhen Bao'an Authentic Traditional Chinese Medicine Therapy Hospital in November 2024 as the research subjects.The general situation survey form,medical experience scale,satisfaction scale,and medical behavior in-tention scale were used for the survey.The relationship between medical experience,satisfaction,and medical behavior intention of outpatient was explored.Results Total score of medical experience scale of outpatient was(4.49±0.65)points,total score of satisfaction scale was(4.48±0.73)points,and total score of medical behavior intention scale was(4.39±0.79)points.The each dimension score and total score of medical experience scale of outpatients were positively correlated with total score of satisfaction scale and each dimension score and total score of medical behavior intention scale(r＞0,P＜0.01).Total score of satisfaction scale of outpatients was positively correlated with each dimension score and total score of medical behavior intention scale(r＞0,P＜0.01).Structural equation modeling analysis showed that satisfaction had a significant indirect effect between medical experience and medical behavior intention,with a mediation effect value of 0.644,and an effect proportion of 66.26％.Conclusion Outpatients have a good level of medical experience and high satisfaction.The medical experience positively affects satisfaction and medical behavior intention of outpatients,which can indirectly affect behavior intention through mediating effect of satisfaction.
Authentic traditional Chinese medicine therapy hospitalTraditional Chinese medicine hospitalMedical experienceSatisfactionMedical behavior intention
NETL
NSTL
万方数据
