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住院药品全流程追踪服务平台的构建与运用

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目的 解决住院药品物流信息孤岛问题,实现全院药品物流信息实时监控,降低人力和时间成本.方法 利用医院信息系统(HIS)和条形码扫码技术记录,采用问卷调查法,以临床科室满意度、接听咨询电话数作为研究对象,从电话咨询药物流通数维度和临床科室满意度对住院药品全流程追踪服务平台进行评价.结果 通过使用住院药品全流程追踪服务平台,药师和临床科室可以更加直观地掌握药品物流信息,在住院药品全流程追踪服务平台投入使用后1周电话咨询药房和静脉药物调配中心药品物流信息电话数显著下降;科室的满意度提高40.35%.结论 住院药品全流程追踪服务平台显著提升了药学信息化水平,提高了临床科室的满意度.
Construction and Application of A Full Process Tracking Service Platform for Inpatient Medications
Objective To address the issue of information silos in inpatient pharmaceutical logistics,and to achieve real-time monitoring of hospital-wide pharmaceutical logistics,thereby reducing labor and time costs.Methods This study utilized the Hospital Information System(HIS)and barcode scanning technology to record and upload pharmaceutical logistics information.A questionnaire survey method was employed to collect data on clinical department satisfaction,and the number of drug circulation consultation calls as research subjects.The study evaluated the inpatient pharmaceutical comprehensive tracking service platform from the number of calls for drug circulation information and clinical department satisfaction.Results The inpatient pharmaceutical full-process tracking service platform allowed pharmacists and clinical departments to grasp pharmaceutical logistics information more.There was a significant decrease in the proportion of calls for drug circulation information to the pharmacy and pharmacy intravenous admixture service before and after the platform's implementation.The proportion of calls for drug circulation information was significantly reduced.Additionally,the satisfaction of clinical departments increased by 40.35%after the platform's implementation,indicating a significant improvement in satisfaction.Conclusion The inpatient pharmaceutical full-process tracking service platform(IPTP)has significantly enhanced the level of pharmaceutical informatization and raised the satisfaction rate of clinical departments.

Inpatient medicationsInformatizationVisualizationSatisfaction ratePharmaceutical logistics information

任继业、李祥鹏、马霖、李恩泽、李静

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青岛大学附属医院药学部,青岛 266000

住院药品 信息化 可视化 满意度 药品物流信息

2025

医药导报
中国药理学会 华中科技大学同济医学院附属同济医院 中国医药商业协会

医药导报

北大核心
影响因子:1.042
ISSN:1004-0781
年,卷(期):2025.44(1)