Objective To achieve one-stop service for patients by integrating hospital internal systems.Methods The patient service module and online customer service system were developed on the Wechat mini program to provide an intelligent service scheme combining self-service and manual service.Results The platform integrated different service functions of multiple platforms.The technical architecture included a medical information integration platform for system integration and data interaction,and an intelligent service platform based on mobile Internet technology.The platform adopted a front-end service separation mode to ensure the security of medical data,reduce the trouble of patients using different platforms,and improve patient satisfaction.Conclusion The establishment of intelligent service platform realized the accessibility of patients'medical treatment and improved their medical experience,which would be the inevitable trend of hospital information construction.
关键词
智慧就医/小程序/患者服务
Key words
Intelligent medical treatment/Mini program/Patient services
维普
万方数据