Objective To explore the application and effect of QFD management model in promoting high-quality discharge services.Methods Applied QFD management tools to sort out the patient discharge process.Taking into account the current situation of the hospital,the needs of patients for discharge procedures were explored and classified,charismatic quality needs were identified,target values were set,quality improvement measures were implemented,and standardized processes were developed.Results After applying the QFD management tool,the percentage of patient discharge processing effective time(PCE)increased from 14.3%to 40.4%,and the completion rate of patients leaving the ward at 11:00 a.m.increased from 56.1%to 90.9%,and the differences were statistically significant(p<0.005).Conclusion The application of QFD management model can shorten the discharge processing time,improve patient satisfaction and the hospital service level.
关键词
质量功能展开/出院流程/服务质量/就医体验
Key words
Quality function deployment(QFD)/Discharge process/Service quality/Medical experience
维普
万方数据