In order to meet the needs of the public,Beijing has launched the initiative of"handling a complaint upon receipt".Through the"12345"citizen service hotline,the channels for the expression of public demands have been opened up,and the problems of the public have been solved.This article takes Peking University People's Hospital as an example,through the party building to lead the work of handling a complaint upon receipt,taking handling a complaint upon receipt"as the grasping hand,taking patients'demands as the guidance,solving patients'"urgent,difficult,anxious and hopeful"problems,continuously strengthening the hospital management,improving the quality of the hospital's services,improving the patients'experience of medical treatment,so as to make handling a complaint upon receipt as the effective path to promote the hospital's high-quality development.
Public hospitalHandling a complaint upon receiptHigh-quality development
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