摘要
目的 搭建肿瘤医院运营效益评价体系,为医院高质量精细化运营管理提供数据支撑.方法 应用文献调查、半结构化访谈梳理形成指标池,通过两轮德尔菲专家咨询确定评价体系指标,运用层次分析法确定指标权重,最后应用加权TOPSIS进行实证案例分析.结果 两轮德尔菲专家咨询的问卷有效回收率分别是 88%和 100%,权威系数为 0.782,Kendall协调系数均在 0～1之间,CR值<0.1,指标通过一致性检验,最终构建了由 5个维度,28个指标组成的评价体系.结论 肿瘤医院运营效益评价体系能够帮助医院找出运营短板,构建运营效益提升路径,实现医院内涵提升和高质量发展.
Abstract
Objective To establish an operational efficiency evaluation system for cancer hospitals and provide data support for high-quality and refined operational management.Methods Literature review and semi-structured interview were used to form the index pool.Two rounds of Delphi expert consultation were used to determine the index of the evaluation system,and the analytical hierarchy process was used to determine the index weight.Finally,the weighted TOPSIS was used for empirical case analysis.Results The effective recovery rates of the questionnaires in two rounds of Delphi expert consultation were 88%and 100%.The coefficient of authority was 0.782.The Kendall coordination coefficients were between 0 and 1.The CR value was less than 0.1,and the indicators passed the consistency test.Finally,an evaluation system consisting of 5 dimensions and 28 indicators was constructed.Conclusion The operation efficiency evaluation system of cancer hospitals can help hospitals identify operational shortcomings,build operational efficiency improvement paths,and achieve hospital connotation improvement and quality development.
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