To standardize the content and quality of urban lifeline operational monitoring services,a standard system for urban lifeline operational monitoring services was proposed.Based on the mature experience of operational monitoring services and "Guidelines for standardization of organizations in service sector—Part 2:Standard system construction",the proposed standard was divided into a general service basic standard system,service provision standard system,service guarantee standard system,and position standard system.A standardized and systematic operational monitoring service process was developed from the aspects of standard implementation foundation,operation service content,service quality assurance,and job responsibilities,to comprehensively guarantee the quality of urban lifeline operational monitoring services.The results indicated that the urban lifeline operational monitoring services standard system effectively addressed issues,such as untimely early warning responses and overlapping job functions.However,it should be continuously updated and improved in conjunction with industry development trends to fully promote the standard system implementation.
维普
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