Research on Social Media-based Public Participation in Government Crisis Communication---Comparative Case Studies between China and USA
Government Crisis Communication pays more and more attention on public participation, for which social media provide a new approach. In order to measure the level of public participation in government crisis communication and compare China and USA,this article focuses on government social media usage in crisis. First,the relevant literature of public participation in emergency management,the impact of social media and measuring participation were reviewed, indicators like obtain information, questions from the public, government response rates, forward numbers and positive review rates were selected. This research then choose New York City dealing with Hurricane Sandy and Beijing responding to 721 rain as comparative cases,in the meanwhile use content analysis and coding. The results indicated that a high level of public participation in China,both countries had the relatively low government response rates.
social mediapublic participationgovernment crisis communication
NETL
NSTL
万方数据
