首页|公务员工作压力感知对离职意向的影响:公共服务动机的调节作用

公务员工作压力感知对离职意向的影响:公共服务动机的调节作用

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在国家治理进程中,公务员作为公共政策的执行者,上要对接党的政策,下要直面人民群众,其面临的复杂的工作环境和多元的利益诉求决定了公务员在社会中要扮演"多面手"的角色,面临较高工作要求和压力.文章对来自我国东中西部六个地区的公务员进行调研,共收集 565 份公务员数据样本,以公共服务动机理论和社会交换理论为依托,探究公务员工作压力感知对离职意向的影响.实证结果表明,公务员工作压力感知能够正向预测其离职意向;工作满意度和组织承诺发挥平行中介作用,即公务员工作压力感知分别通过影响工作满意度和组织承诺来影响离职意向的产生;公共服务动机在公务员工作压力感知对工作满意度和组织承诺的影响中发挥调节作用,即当公务员感知到一定工作压力时,具有高公共服务动机的公务员可以抑制其工作满意度的下降或组织承诺的降低.该研究丰富了国内公务员工作压力感知、公共服务动机和离职意向的实证研究成果,对公共部门人力资源管理实践具有重要意义.
Influence of Work Pressure Perception of Civil Servants on Turnover Intention:Moderating Role of Public Service Motivation
In the process of national governance,civil servants,as executors of public policies,need to connect with the Party's policies and face the people directly.Their complex work environment and diverse interests determine that civil servants play a"versatile"role in society,facing high work requirements and pressure.This paper conducts a survey on six regions in the east,central,and western regions,collecting 565 data samples of civil servants.Based on the theories of public service motivation and social exchange,it explores the influence of work pressure perception of civil servants on turnover intention.The empirical results show that work pressure can positively predict the turnover intention of civil servants;job satisfaction and organizational commitment play a parallel mediating role,that is,work pressure influences the generation of turnover intention by influencing job satisfaction or organizational commitment;public service motivation plays a moderating role in the influence of work pressure on job satisfaction and organizational commitment,that is,when civil servants face certain work pressure,civil servants with high public service motivation can also suppress the decrease in their job satisfaction or organizational commitment.The above research enriches the empirical research results on work pressure,public service motivation,and turnover intention of civil servants at home,and is of great significance for the practice of human resource management in the public sector.

Civil servant managementWork pressureTurnover intentionPublic service motivationJob satisfactionOrganizational commitment

孙琦琦、李永康

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云南财经大学财政与公共管理学院

公务员管理 工作压力 离职意向 公共服务动机 工作满意度 组织承诺

国家社会科学基金西部项目

20XZZ009

2024

中国人事科学

中国人事科学

ISSN:
年,卷(期):2024.(2)
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