Research on the Internal Governance System of Public Hospital Service Quality Based on Patient Perception
This article takes a maternal and child health hospital in a city as an example,using medical service qual-ity theory,patient satisfaction related theory,and core competency theory as theoretical basis to deeply explore the in-ternal management factors of public hospital service quality,to find out the problems,crux and influencing factors in the hospital's management of patient-perceived service quality.Then,systematic measures and suggestions are put forward from the top-level design of the hospital to form a three-dimensional internal governance system for patient-perceived service quality.
Public hospitalQuality medical and health servicesPatient perceptionGovernance systemHigh-quality development
NETL
NSTL
万方数据
