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分析持续质量改进在医院卫生管理中的应用价值

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目的 分析医院卫生管理中持续质量改进的价值.方法 选取北京市上地医院于2022年11月—2023年11月工作的50名医务人员作为研究对象,依据掷骰子法分为传统组与改进组,每组各25名.传统组行传统卫生管理,改进组行持续质量改进,比较两组工作人员的管理技能、管理质量、不良卫生事件发生率及满意率.结果 管理前,两组人员的理论知识以及实践技能考核结果对比,差异无统计学意义(P均>0.05);管理后,两组人员理论知识以及实践技能考核得分均高于管理前,且改进组高于传统组,差异有统计学意义(P均<0.05).改进组管理质量及总满意率优于传统组,差异有统计学意义(P均<0.05).改进组卫生不良事件发生率为4.00%,低于传统组的24.00%,差异有统计学意义(P<0.05).结论 持续质量改进可综合提升医务人员技能,维持较高管理质量,有效减少医院内相关的不良卫生事件,工作人员满意率高.
Application Value of Continuous Quality Improvement in Hospital Health Management
Objective To analyze the value of continuous quality improvement in hospital health management.Methods A total of 50 medical staff working in Beijing Shangdi Hospital from November 2022 to November 2023 were selected as the research objects.According to the dice method,they were divided into the traditional group and the improved group,with 25 medical staff in each group.The traditional group received traditional health manage-ment,and the improved group received continuous quality improvement.The management skills,management quality,incidence of adverse health events and satisfaction rate of the two groups were compared.Results Before management,there were no statistically significant differences in the theoretical knowledge and practical skills assessment results of two group(both P>0.05).After management,the scores of theoretical knowledge and practical skills of the two groups were higher than those before management,and the improved group was higher than the traditional group,and the dif-ferences were statistically significant(both P<0.05).The management quality and total satisfaction rate of the im-proved group were better those that of the traditional group,and the differences were statistically significant(both P<0.05).The incidence of adverse health events in the improved group was 4.00%,which was lower than 24.00%in the traditional group,and the difference was statistically significant(P<0.05).Conclusion Continuous quality improve-ment can comprehensively enhance the skills of medical personnel,maintain high management quality,effectively re-duce adverse health events,and have a high satisfaction rate.

Continuous quality improvementSatisfaction rateAdverse eventsHealth management

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北京市上地医院信息科,北京 100193

持续质量改进 满意率 不良事件 卫生管理

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(4)