Application of Precise Management Model in Pre-test Triage
Objective To explore the application effect of precise management mode in pre-test triage.Methods Thirty-eight doctors working in the pre-test triage of Weifang Fangzi District People's Hospital from June 2021 to May 2023 were selected as study subjects.Among them,form June 2021 to May 2022 were managed by conventional methods(control group),and from June 2022 to May 2023 were combined with precise management mode(observation group).All 38 doctors participated in the whole study,and 382 pre-screening triage patients were selected from each group,compared the quality level of pre-screening and triage,waiting time for waiting time,passing rate of triage as-sessment,and satisfaction between the two groups.Results The scores of doctors'consultation,consultation process,humanistic care,doctors'professionalism and doctors'communication skills in the observation group were higher than those in the control group,and the differences were statistically significant(all P<0.05).Patients'waiting time for con-sultation,waiting time for follow-up consultation,blood test,imaging test and waiting time for report were shorter in the observation group than those in the control group,and the differences were statistically significant(all P<0.05).The pass rate and satisfaction of the observation group's diagnostic examination were higher than those of the control group,and the difference was statistically significant(both P<0.05).Conclusion Precise management mode used in pre-test triage can help to improve the quality level of pre-test triage,shorten the waiting time,and improve the pass-ing rate and satisfaction of triage examination.
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