摘要
目的 分析医联体医院同质化管理对医务人员专业技能、患者满意度影响.方法 选取南通市妇幼保健院医联体内200名医务人员为研究对象,对照组在2022年1-6月实行常规管理,就诊患者选取480例;观察组在2022年7-12月实行同质化管理,就诊患者选取480例.对比两组医务人员专业技能、管理质量及患者就诊满意度评分.结果 观察组医务人员病例分析、基本操作、病史采集、体格检查、鉴别诊疗、病历书写分别为(95.88±2.67)分、(97.08±0.49)分、(96.24±2.77)分、(98.33±0.17)分、(96.85±2.78)分、(99.14±0.09)分,均高于对照组,差异有统计学意义(t=19.268、57.687、20.906、167.042、20.570、33.033,P均<0.05).观察组管理质量评分高于对照组,差异有统计学意义(P均<0.05).观察组患者就诊满意度各项评分高于对照组,差异有统计学意义(P均<0.05).结论 在医联体中运用同质化管理,能有效提升医务人员专业技能,患者满意度高.
Abstract
Objective To analyze the impact of homogenization management on medical staff's professional skills and patient satisfaction in hospitals of integrated health care system.Methods 200 medical personnel in the integrated health care system of Nantong Maternal and Child Health Hospital were selected as the study object,the control group practiced routine management from January to June 2022,and 480 cases of patients were selected for consultation.The observation group practiced homogenized management from July to December 2022,and 480 patients were se-lected for consultation.The two groups were compared in terms of medical staff's professional skills,management qual-ity and patients'visit satisfaction scores.Results The scores of the case analysis,basic operation,history taking,physical examination,differential diagnosis and treatment,medical record writing of the medical staff in the observa-tion group were 95.88±2.67,97.08±0.49,96.24±2.77,98.33±0.17,96.85±2.78,and 99.14±0.09,respectively,which were higher than those of the control group,and the differences were statistically significant(t=19.268,57.687,20.906,167.042,20.570,33.033,all P<0.05).The management quality score of the observation group was higher than that of the control group,and the differences were statistically significant(all P<0.05).The scores of patients'consulta-tion satisfaction in the observation group were higher than those in the control group,and the difference was statisti-cally significant(all P<0.05).Conclusion The use of homogenization management in the integrated health care system can effectively improve the professional skills of medical personnel,and patient satisfaction is high.
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