Influence of Continuous Improvement of Health Management System on the Improvement of Medical Service Quality
Objective To explore the influence of continuous improvement of health management system on the im-provement of medical service quality.Methods A total of eighty-nine medical workers in Shenzhen Health Commis-sion Office were selected as the study subjects.In January 2023,the continuous improvement of hospital health man-agement system was implemented.Routine health management was adopted from January 2022 to November 2022 as the pre-management period.Hospital continuous improvement of health management was adopted from January 2023 to November 2023 as the after management period.The subjects of the two groups were the same group of personnel,and the working ability and management satisfaction of the two groups were compared.Results The scores of compre-hensive quality,service ability,health and safety management ability of medical staff after management were higher than those before management,and the differences were statistically significant(all P<0.05).After management,the work enthusiasm score of the medical staff was 26.62±2.84,the score of professional achievement was 37.18±1.65,the score of management humanization was 27.54±1.79,which were significantly higher than those before management,and the differences were statistically significant(t=4.069,4.005,4.543,all P<0.05).Conclusion The implementation of hospital health management system is conducive to promoting the work ability of outpatient medical staff,improving the work satisfaction of medical staff,and providing important value for hospital work.
Hospital management systemQuality of medical servicesHealth management systemContinuous qual-ity improvement
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